Official Document

uae8 Privacy Policy

uae8 is committed to protecting the personal information of every player. This policy clearly explains how we collect, process, store and safeguard your privacy while you use our platform.

Secure Data Protection SSL Encryption User Rights Guaranteed International Licensing

Effective: 1 January 2026

Introduction

This Privacy Policy is a binding agreement between uae8 ("we", "platform") and you as a registered user or visitor of the website https://uae8.wine. By registering an account or continuing to use uae8 services, you agree that we may process your personal information in accordance with the terms set out in this document.

uae8 operates under international licensing and complies with data protection standards set by relevant regulatory bodies. We take this responsibility seriously because player trust is central to our operations.

🔒 Your personal information will not be sold, transferred or shared with any third party for marketing purposes without your explicit consent.

If you have any questions about how we manage your personal information, please contact our support team via 24/7 live chat within the platform or by email at [email protected].

Our Commitment

Six Privacy Principles of uae8

Every aspect of our data management is built on six core principles that ensure your information is always protected.

Minimal Collection

We only collect information that is genuinely needed to provide the service — no excessive data collection. Every field you fill in has a clear and legitimate purpose under this policy.

High-Level Encryption

All data transmitted between your device and uae8 servers is protected with the latest SSL/TLS encryption protocols. Sensitive data such as payment information and passwords are stored in encrypted format.

Full User Control

You have the right to access, correct or request deletion of your personal information at any time. Our team is ready to assist with every request submitted through official support channels.

Not Sold to Third Parties

Your personal information will not be sold, rented or exchanged with external marketing companies. We only share data with operational partners who are bound by strict confidentiality agreements.

Reasonable Retention Period

Your data is only kept for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Once the retention period ends, data will be securely deleted.

Policy Change Notification

If there are material changes to this Privacy Policy, we will notify registered users via email or in-platform notifications before those changes take effect.

1. Information We Collect

During account registration and use of the uae8 platform, we may collect various categories of personal information depending on your interaction with our services. This information is divided into two main categories.

Information you provide directly:

Full name as per identity card (MyKad) or passport
Identity card or passport number for identity verification purposes
Email address and mobile phone number
Date of birth for age verification (players must be 21 years of age or older)
E-wallet or banking account information for processing deposits and withdrawals
Password stored in a hashed format that cannot be reversed

Information collected automatically:

IP address and location data obtained from your internet connection
Device type, operating system and browser used
Session data such as pages visited, access time and session duration
Transaction records including deposit history, withdrawals and game activity
Cookies and similar tracking technologies that help improve the user experience

Identity verification is mandatory before any withdrawal is processed. This is a protective measure that ensures your account security.

2. Purpose of Using Personal Information

uae8 uses collected personal information solely for legitimate purposes related to providing online gambling platform services. Those purposes are as follows:

Creating and managing registered user accounts
Verifying player identity to comply with international licensing requirements and anti-money laundering regulations
Processing financial transactions including minimum deposits of RM10 and minimum withdrawals of RM50 through available payment methods
Providing 24/7 customer support in Bahasa Melayu and English
Sending account-related communications such as registration confirmations, security notifications and promotional announcements you have agreed to receive
Detecting and preventing fraud, account misuse and activities that violate the platform's Terms and Conditions
Complying with legal obligations and regulations imposed by relevant authorities
Analysing usage patterns for the purpose of improving services and the user experience

We will not use your personal information for any other purpose not stated above without obtaining your consent first.

3. Legal Basis for Data Processing

The processing of your personal information by uae8 is carried out based on one or more of the following grounds depending on the requirements of each case:

Performance of a contract — processing required to provide the service you have registered for
Consent — you have given explicit permission for processing for specific purposes such as marketing communications
Legal obligation — processing required to fulfil licensing requirements, fraud prevention and financial reporting
Legitimate interest — processing required for the operational interests of the platform that does not affect your fundamental rights

4. Sharing Information with Third Parties

uae8 does not sell your personal information to any party. However, in certain limited circumstances, we may share information with selected third parties to ensure the smooth operation of the platform. Such sharing is subject to binding data confidentiality agreements.

Categories of recipients who may receive your data:

Payment service providers such as e-wallet gateway providers, DuitNow and FPX to process deposits and withdrawals
Third-party identity verification service providers that assist with the KYC process
Information technology service providers including server hosting and cybersecurity
Regulatory or law enforcement authorities when required by law or a valid court order
Licensed game providers such as PG Soft, Pragmatic Play, JILI and Spribe to the extent necessary for game delivery

⚠️ Any transfer of data to a foreign country will only be carried out where adequate protections exist at the destination, or with your explicit consent.

5. Data Security and Protection

The security of your personal information is our priority. uae8 implements various technical and organisational measures designed to protect your data from unauthorised access, disclosure, alteration or destruction.

The technical protection measures we use include data encryption in transit using TLS protocol, role-based access controls for internal staff, 24-hour system monitoring to detect suspicious activity, and regular security testing by independent experts.

While we take all reasonable steps, no security system can provide absolute guarantees. Should a security incident involving your data occur, we will notify you and the relevant authorities within the timeframe required by applicable law.

You also play an important role in keeping your account secure. Do not share your password with anyone, and contact uae8 support immediately if you suspect your account has been compromised.

6. Use of Cookies and Tracking Technologies

uae8 uses cookies and similar technologies to ensure the platform functions properly and to provide you with a more personalised experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

Essential cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled.
Functional cookies — store your preferences such as language and display settings for a more convenient return experience.
Analytics cookies — help us understand platform usage patterns for the purpose of continuous improvement.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of the uae8 platform.

7. Cross-Border Data Transfers

Due to the nature of uae8's operations under international licensing, your personal information may be stored and processed on servers located outside Malaysia. Such transfers only take place where an equivalent or higher level of data protection can be ensured.

We ensure that every cross-border data transfer is protected through appropriate safeguards, including internationally recognised standard data transfer agreements and data protection impact assessments conducted before any transfer takes place.

8. Data Retention Period

uae8 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

Active account data is retained for the duration that your account remains active and in use
Financial transaction records are retained in accordance with legal requirements related to anti-money laundering
Customer support communication logs are retained to allow case follow-up and service improvement
When an account is closed or deactivated, data will be securely deleted after the mandatory retention period has ended

Your Rights

uae8 User Privacy Rights

As a registered player, you have the following rights regarding your personal information.

Right of Access

You may request a copy of the personal information we hold about you at any time.

Right of Rectification

If any information is inaccurate or outdated, you have the right to request prompt correction.

Right of Erasure

You may request deletion of your personal data, subject to applicable legal requirements.

Right of Restriction

You may request that we limit the processing of your data in certain circumstances permitted by law.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a structured, machine-readable format for transfer to another platform.

Withdrawal of Consent

Any consent you have given may be withdrawn at any time without affecting the validity of prior processing.

To exercise any of the above rights, contact our team via live chat or email [email protected]

9. Protection of Minors

The uae8 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal information from individuals who have not reached this age limit. Age verification is carried out during account registration.

🚫 If we find that personal information of a minor has been collected without our knowledge, that data will be deleted immediately and the relevant account will be closed.

Parents or guardians who suspect that an account has been registered by a minor are advised to contact the uae8 support team immediately so that appropriate action can be taken.

10. Changes to This Privacy Policy

uae8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or industry standards. The "Effective date" at the top of this document indicates the latest version currently in effect.

If material changes occur that significantly affect your rights, we will notify you via your registered email or an in-platform notification at least seven days before those changes take effect. Your continued use of the uae8 platform after the effective date of such changes will be taken as your acceptance of the latest version of this Privacy Policy.

11. Contact Us About Privacy

If you have any questions, complaints, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

24/7 live chat accessible directly through the uae8 platform — support available in Bahasa Melayu and English
Email: [email protected]

Our team will respond to privacy-related requests within a reasonable timeframe. For requests involving individual rights such as data access or deletion, please include your account information to assist with the identity verification process.

All privacy-related communications are handled by a dedicated team trained in personal data management in accordance with international standards.

FAQ

Privacy Policy Frequently Asked Questions

Answers to questions commonly asked by uae8 players about privacy protection.

During registration, you need to provide your full name, mobile phone number, email address, date of birth and a password of your choice. Full identity verification including your MyKad or passport number is required before any withdrawal is processed. This is a standard practice by licensed platforms to ensure your account security.

No. uae8 has never and will never sell, rent or exchange your personal information with any third party for marketing or commercial purposes. Data sharing only occurs with operational partners directly involved in providing the service, and all such parties are bound by strict data protection agreements.

You can submit a data access request by contacting our support team via 24/7 live chat within the platform or by email at [email protected]. Include your full name and registered account number to speed up the identity verification process. We will process your request and provide the information in an easy-to-understand format.

You have the right to request deletion of your personal data. However, there is certain data we are required to retain under legal obligations related to licensing and anti-money laundering, even after an account is closed. Data not subject to legal retention requirements will be deleted within a reasonable period after your request is processed.

When your account is closed or deactivated, uae8 will retain your transaction records and identity verification information for a period required by applicable legal and licensing regulations. Once the mandatory retention period ends, all your data will be securely deleted from our systems.

Yes. All financial transactions on the uae8 platform are protected with industry-standard SSL/TLS encryption. Payment methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH) all go through licensed payment gateways that have their own security standards. uae8 does not store your credit card information or full banking account details on our servers.

You can unsubscribe from marketing emails by clicking the "unsubscribe" link found at the bottom of every promotional email we send. Alternatively, you can update your communication preferences through account settings within the platform, or contact our support team via live chat or email at [email protected]. Please note that important account-related emails such as transaction confirmations and security notifications cannot be disabled.

Ready to Get Started?

uae8 offers online slots, live casino and sports betting with a minimum deposit of RM10 and a 120% welcome bonus of up to RM1,500. Register an account today and enjoy 24/7 support in Bahasa Melayu.